Whitelist Instructions

With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. To make sure you continue receiving our mailings, we suggest that you follow the instructions below and add us to your whitelist. A whitelist is a list of email addresses that you want to receive email from. Adding an address to your whitelist ensures that email from that address will not be filtered as spam.

Here are whitelisting instructions for Gmail / Hotmail and AOL. The minimum we suggest you do is to add the 'from' email address (astra@skylabstudio.co.uk) into your email system's address book, white list or safe list.

There is no universal way to whitelist an address, so if this is not an option, you will have to consult the help section associated with your email application. They should have instructions on how to whitelist an address there.

Please insert the From address you are whitelisting using the instructions below:

For Gmail:

Add the From address you want to receive mailings from to your Gmail Contacts List:

Click "Contacts" along the left side of any Gmail page.
Click "Create Contact".
Copy and paste astra@skylabstudio.co.uk into the primary email address dialog box.
Click "Save".
If the mailing is in your SPAM folder, check the box next to the mailing and click the "Not Spam" button along the top.

For Hotmail:

Add the From address you want to receive mailings from to your Hotmail Safe List:

Open your mailbox and click “Options” (upper right hand corner).
Click the “Junk E-Mail Protection” link.
Select the “Safe List” link.
Copy and paste astra@skylabstudio.co.uk into the dialog box titled “Type an address or domain”.
Click the “Add” button next to the dialog box.
If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.

You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see the mailing's from address on this list, select it and click the Remove button.

For AOL:

Add the "From address" you want to receive mailings from to your AOL address book:

Click the "Mail Options" menu and select "Address Book".
Inside the "Address Book" window, click the "Add" button.
Inside the "Address Card for New Contact" window cut and paste astra@skylabstudio.co.uk into the "Other E-Mail" field.
Make our From address the "Primary E-Mail" address by checking the associated check box to the right of it.
Click the "Save" button.
If the mailing is in your SPAM Folder, you can open the email and click the "This Is Not Spam" button.